Any centre wishing to gain IAM accreditation must meet the comprehensive criteria set by the IAM. Information on attaining accreditation as an IAM centre or tuition provider can be found on the ‘Centre accreditation’ page of our website. Please contact the IAM for more information on accreditation.

Students are registered via the IAM student registration Excel template. Once completed, templates are to be returned via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Registration and examination fees vary, depending on the qualification. For a full breakdown of fees, please refer to the fees and pricing document, available from our website.

Entry requirements vary, depending on the qualification and level. Full entry requirements for each qualification can be found within the relevant qualification syllabus. In short, the IAM would expect candidates have a qualification from the level below for which they wish to enter, or equivalent work experience.

All membership cards, letters and Members’ Login details will be dispatched directly to the centre upon payment of the registration fees. If you have paid and are yet to receive your registrations, please contact the IAM.

Students are entered for exams by their centre, using the appropriate IAM exam entry Excel template. Once completed, all templates are to be returned via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please note that a student must be registered onto the correct qualification before any exam entry can be accepted.

All IAM examinations are to be administered and invigilated by the centre. The IAM conducts spot-checks during each examination series, and centres must comply with IAM Examination Regulations at all times. Full guidelines can be found within the ‘Official policy documents’ section of the Centre Login area of our website.

Any IAM student is entitled to transfer between centres. To transfer, students must obtain permission from the centre they are leaving and confirmation from the centre they intend to join. Once obtained, details are to be forwarded to the IAM for all records to be amended accordingly.

All learning resources, including study guide chapters for IAM QCF qualifications and past exam papers can be accessed via the Centre Login area of our website. Login details are provided to all centres upon accreditation.

All registration is per qualification. If a student has completed an IAM qualification and would like to progress onto a higher level, they are required to register onto the new qualification via their centre.

All certificates and transcripts will be sent directly to the student’s centre, within 7 working days of the publication of results. If a certificate fails to arrive after results have been released, please contact the IAM.

Recommended readings, texts and websites can be found within the IAM syllabus and supporting study guide chapters.

A list of recommended learning hours for each qualification can be found within the IAM syllabus.

The IAM’s main form of communication with accredited centres is our monthly Centre Brief. The Centre Brief is emailed to all IAM centre co-ordinators during the first week of every month, and contains details of all changes and developments concerning centres in the delivery of IAM qualifications. It is the responsibility of each IAM centre co-ordinator to ensure that the contents of each Centre Brief are distributed amongst all necessary members of staff. A library of all Centre Briefs from the last twelve months can be found in the Centre Login area of our website.

You can also follow the IAM on Facebook, Twitter and LinkedIn.

In addition, the IAM periodically holds training and guidance events aimed at tutors, decision-makers and administration staff from our accredited centres. Details of upcoming events can be found in the Centre Brief, as well as on our Facebook, Twitter and Linkedin pages and the ‘Events’ page of our website.

The IAM requires each centre to mark all QCF coursework according to the published marking criteria, and submit electronic copies of all coursework items (including marking forms) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The published centre guidance document contains full details concerning centre-based marking and submission of QCF coursework. All associated materials, including marking criteria, marking forms and marking guides for each coursework assessment, can be found within the ‘Official policy documents’ section of the ‘Centre Login’ area of our website.

All centres accredited by the IAM have passed a multi-stage accreditation process and have received a campus inspection. Information on choosing a centre, including a full list of regional and international centres, can be found on the ‘Where to study’ page of our website.

The IAM offers both distance learning and independent study options. A full list of distance learning providers is available on our website.

Information on independent study, including registration can be found on the ‘Independent candidate support’ page of our website.
Please note: if you decide to study independently, you are not permitted any form of tutorial or assessment support from centres. If you receive support or are aware of centres breaching guidelines, please notify the IAM.

If you are studying with a centre, please contact your course supervisor. Registration will take place via your centre, including payment of all fees. If you are an independent candidate, please complete and return the independent candidate registration form, available from the ‘Independent candidate support’ page of our website.

The registration period varies depending on the qualification. Once registered, if you fail to complete the qualification within the registration period, you will be required to re-register. If you complete a qualification within your period of registration and wish to study for the next level qualification, you will be required to re-register onto the higher level.

Registration periods for current IAM qualifications are as follows:

No registration is required for the Level 2 and 3 Certificates in Principles of Business and Administration (QCF); therefore no registration period applies for these qualifications.

IAM examinations and assessments are held four times per year in March, June, September and December. Exams for the Level 2 and 3 Certificates in Principles of Business and Administration (QCF) will be available online, and on-demand. Examination timetables are available on our website for both NQF and QCF qualifications.

There is no limit to the number of examinations you can sit per series. However, the IAM recommends that students attempt no more then three exams in an exam series as our own statistics suggest that students sitting more than three exams are less likely to achieve passing grades.

If you are studying with a centre, please contact your course supervisor. Registration will take place via your centre, including payment of all fees. If you are an independent candidate, please complete and return the independent candidate examination registration form, available from the ‘Independent candidate support’ page of our website.

Registration and examination costs vary, depending on the qualification. A full list of registration and examination fees can be found on our website.

If you are studying with a centre, all payments to the IAM will be made to your centre. If you are studying independently, you will need to include payment together with your registration form. Payment can be made via credit/debit card, cheque, bank draft or postal order.

The IAM operates an exemption scheme offering students recognition for other relevant academic or professional qualifications. For more information, please refer to the exemption policy document, available from our website.

If you are studying with a centre, please contact your course supervisor. All examinations will be conducted and invigilated by your centre. If you are an independent candidate, you will need to obtain written permission from an accredited IAM centre, UK embassy, consulate or High Commission, or British Council office allowing you to sit your examination there.

If you are studying with a centre, please contact your course supervisor. All membership cards, letters and Members’ Login details will be sent directly to your centre. If you are an independent candidate, please allow approximately 7 working days from the date of payment for materials to be sent. If your materials have not arrived after 7 working days, please contact the IAM.

Your username is set as your membership number and your password is your last name, with the first letter Uppercase, unless you have changed it. The Members’ Login page contains the option to request an email containing your username or password. If you have very recently joined the IAM, your details may not have been uploaded to our system yet, as this has to be done by a member of staff. Please allow 5 working days from the date of payment before attempting to login.

No. To progress onto a higher level qualification, you must first complete all modules of the lower level qualification.

If you are studying with a centre, please contact your course supervisor. All results will be released to your centre via email. If you are an independent candidate, results will be emailed directly to you. Results are also available to be viewed via the ‘Members’ Login’ section of the website.

If you are studying with a centre, please contact your course supervisor who can provide you with more information. The IAM aims to ensure that all decisions are processed fairly in order to produce reliable and valid judgments. Despite this, there may be incidents when IAM assessment decisions are questioned. If you would like to appeal or enquire about a result, please follow the steps outlined in our enquires and appeals document.

All certificates will be issued and sent to centres and independent candidates within 7 working days of the publication of results. If a certificate fails to arrive after 7 working days, please contact the IAM.

All certificates, transcripts and membership cards are produced automatically, using the names supplied by the centre when registering the student. Replacement certificates, transcripts and membership cards can be ordered from the ‘Replacement documents’ page of our website, using the required forms. Please note that a £30 administration fee is payable for all replacement documents.

If a spelling mistake exists on your certificate, transcript or membership card and you would like a replacement but do not feel the error was your fault, please contact your course supervisor or, if you are an independent candidate, please contact the IAM.

Replacement certificates, transcripts and membership cards can be ordered from the ‘Replacement documents’ page of our website, using the required forms. Please note that a £30 administration fee is payable for all replacement documents.

Any IAM student may transfer between centres. To transfer, please obtain written permission from both your old and new centre before submitting to the IAM.

The IAM takes feedback and complaints very seriously. If you would like to make a complaint or provide feedback, please contact the IAM via letter, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or phone us on +44 (0)20 7091 2600. All feedback is kept completely anonymous.

No. Only students with an active registration may sit examinations.

Before you can register onto an examination, you must first register onto a qualification with the IAM. The qualification registration deadline is the last day for students to register with the IAM onto a qualification. The exam entry deadline is the last date to register for an examination during that series. Examination timetables, including registration and exam entry deadlines, are listed on our website for both NQF and QCF qualifications.

As no registration is required for the Level 2 and 3 Certificates in Principles of Business and Administration (QCF), there is no registration deadline for these qualifications. Exams for these qualifications will be available online, and on-demand.

Registration is valid per qualification. If you complete a qualification, your registration expires regardless of how much time is left. To continue, you must re-register onto the higher level qualification.

There are three routes to gaining professional IAM membership: work experience; qualification achievement; or continuing professional development. When applying for professional IAM membership, you will need to self-assess which level of membership you are eligible for and then provide us with the relevant evidence. This can be via CV, an authenticated copy of your qualification certificate or CPD portfolio. If applying via CPD portfolio an assessment fee will apply.

In order to be eligible for Associate level membership (AInstAM), you will need to satisfy at least one of the following criteria:

• Level 4 and 5 qualification; or
• Four years work experience; or
• 20 days CPD completed in the past three years

If you have this level of work experience or qualification, you are eligible to apply for Associate Membership. As an IAM member on this level, you will be able to put the designatory letters AInstAM after your name.

In order to be eligible for Full Member level membership (MInstAM), you will need to satisfy at least one of the following criteria:

• Level 6 qualification; or
• Five years work experience; or
• 30 days CPD completed in the past three years

If you have this level of work experience or qualification, you are eligible to apply for Full Membership. As an IAM member on this level, you will be able to put the designatory letters MInstAM after your name.

In order to be eligible for Fellow level membership (FInstAM), you will need to satisfy at least one of the following criteria:

• Level 7+ qualification; or
• Individual assessment based on IAM Professional Standards

If you have this level of work experience or qualification, you are eligible to apply for Fellow Membership. As an IAM member on this level, you will be able to put the designatory letters FInstAM after your name.

There are a number of ways to renew your IAM membership. You can send your updated membership application form to us at IAM Membership, The Institute of Administrative Management, 6 Graphite Square, Vauxhall Walk, London, SE11 5EE or by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Alternatively, you can also give us a call on 020 7091 2600.

Yes. We encourage all our retired members to remain members of the IAM. The IAM currently offers its retired members a 30% discount on their annual membership fee, unless an existing arrangement is in place. For further details please contact the IAM Membership Team by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it or calling 020 7091 2600.

Any university student studying for a British qualification between Levels 4 and 7 or equivalent; in business, management or administration is eligible to apply for Non-IAM Student level membership.

Non-IAM Students are not eligible to use any designatory letters.

Graduate membership is open to any recent graduate who has just achieved a Level 6+ qualification. This membership is limited to a period of two years and cannot be renewed. Applications for Graduate membership must be made within one academic year of the date of graduation.

If you have this level of qualification or above, you are eligible to apply for Graduate membership. As an IAM member on this level, you will be able to put the designatory letters GradInstAM after your name.

Tutor membership is open to any tutor who is teaching an IAM qualification. One free tutor membership place is also available per accredited centre.

Tutor members of the institute are eligible to use the designatory letters AInstAM.

In order to be eligible for Technician level membership (TInstAM), you will need to satisfy at least one of the following criteria:

• Level 2 and 3 qualifications; or
• Two years work experience; or
• 10 days CPD completed in the past two years

If you have this level of work experience or qualification, you are eligible to apply for Technician Membership. As an IAM member on this level, you will be able to put the designatory letters TInstAM after your name.